In this interview, Christy Pehanich, Associate Vice President of Revenue Cycle for Geisinger Health, discusses the organization’s recent HFMA Map award and some challenges they faced during their transition to the Epic system. She highlights the importance of strong vendor partnerships, emphasizing trust, transparency, and collaboration. Christy also delves into the role of automation and machine learning in improving revenue cycle management and reducing costs. The conversation touches on Geisinger’s proactive approach to patient care and the benefits of value-based care models. Christy shares insights on managing vendor relationships and the need for healthcare providers to collaborate and innovate to improve the overall healthcare system.
