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You Can’t Fabricate Trust: Why Presence Still Matters in a Tech-Driven Industry
If there’s one thing I’ve learned in my years in healthcare revenue cycle, it’s that you can’t fabricate trust. You can’t automate it, fast-track it, or fake it with buzzwords. You have to earn it: one conversation, one deliverable, one follow-through at a time.
What You Measure Should Move You
What You Measure Should Move You: Turning KPIs Into Organizational Impact Walk into any CFO’s office and you’ll often see Newton’s cradle on the desk, those steel balls clacking back and forth, each swing sending energy through the line. It’s a perfect metaphor for...
The Power of Patterns: Turning AR Trends into Tactical Wins
The Power of Patterns: Turning AR Trends into Tactical Wins In today’s hospital revenue cycle, patterns in accounts receivable (AR) are more than just numbers on a report - they’re signals. They reveal early warning signs, highlight opportunities to strengthen payer...
Annuity VARR Solution
Manual A/R follow-up is costing you time—and revenue. Annuity Health’s Virtual A/R Representative (VARR) changes the game.Unlike other automation tools, VARR doesn’t just flag problems—it solves them.From detecting denial root causes to verifying insurance coverage,...
Innovation and Trust: Carlos Valcarce on Effective Vendor Management
Carlos Valcarce, VP of Revenue Cycle, shares his insights on maintaining trusted vendor relationships and driving innovation in healthcare. Discover how trust and adaptability play crucial roles in vendor partnerships and the future of healthcare technology. Trust and...
Geisinger Health – Return to MAP Award Excellence
In this interview, Christy Pehanich, Associate Vice President of Revenue Cycle for Geisinger Health, discusses the organization's recent HFMA Map award and some challenges they faced during their transition to the Epic system. She highlights the importance of strong...
From Crisis to Success: Chris Spady’s Healthcare Turnaround Story
In this interview, Chris Spady, Division Vice President of Revenue Cycle for CommonSpirit, shares his insights on effective organizational turnarounds in the healthcare RCM sector. Chris recounts his experience at Erlanger Health System, where he led a successful...
It’s Not About the Claim — It’s About the Conversation
Rethinking the vendor-client dynamic in healthcare RCM by prioritizing goals, trust, and tailored communication over automation alone. By Nick DiGiovanni Jr. Introduction: The Missing Piece in RCM? A Real Conversation In today’s revenue cycle environment, there’s no...
Strategic Vendor Partnerships in Healthcare Revenue Cycle
A Guide for Health System Leaders By Steven F. Honeywell, Associate Vice President, Corporate Finance, Penn Medicine Why Vendor Partnerships Are Essential in Healthcare Today Healthcare is facing a perfect storm of challenges—workforce shortages, rising costs, and...