THE FUTURE IS NOW…
Our SolutionsTechnology
The Future is Now…
At Annuity Health, we continuously innovate to enhance insurance service performance, leveraging cutting-edge technology to maximize client returns. Central to this effort is Annuity One, our proprietary platform that combines advanced automation with rigorous security standards. By integrating Graphical RPA with “Annuity Intelligence,” we’ve elevated robotic process automation to function as a virtual representative, seamlessly handling claim evaluations and resolutions with unmatched accuracy and efficiency. This technology not only streamlines workflows but also ensures the highest levels of security, mirroring the precision and protocols of our expert representatives.
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Increased Portfolio Cash
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Reduction of Portfolio Volumes
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Overall Cash Increase for Facilities
%
Reduction to Overall Denial Rates
(terminal/fatal)
REVIEW
Precision-Driven Comprehensive Data Review
Precision-Driven Comprehensive Data Review
Virtual Agent reviews patient account, insurance, denial(s), transactions, clinical and all other pertinent data.
IDENTIFY
Predictive Analytics, Client Workflow and Action Identification
Predictive Analytics, Client Workflow and Action Identification
Virtual Agent utilizes Annuity Intelligence to compare status and relationships of all data points to identify next action needed per client policies and procedures.
Automate
Next Action Execution Through Automation
Next Action Execution Through Automation
Virtual Agent completes action required on client EHR, Annuity One and other required systems.
EXECUTE
Automated Thorough Documentation and Workflow Status
Automated Thorough Documentation and Workflow Status
Virtual Agent documents activity in client EHR collection/account notes and completes any other account status coding activity.
Advanced analytics and intelligent automation
Automate traditionally manual tasks, boosting quality and productivity
Our Intelligent Automation engine, guided by AI analytics, automates low-value and repetitive tasks, enabling staff to focus on complex, high-value accounts for maximum quality and productivity.
Intelligent Automations
✔ Medical Record requests
✔ Appeals processing
✔ Transfer Balance to patient responsibility
Our proprietary technology platform, AnnuityOne, uses an AI bespoke multi-factor, client specific prioritization schema to optimize workflow and queue management, ensuring the right effort for each account. Instead of focusing solely on denial reasons or balance, we factor in payor cash-to-charge ratio, collectability, and cost to collect, among others, to guide the next resolution action.
Specialized Automations
✔ Comprehensive Account Evaluation
✔ Exhaustive Insurance Net Recovery Scoring based on multi-point algorithms
✔ Prescriptive Strategy for delegating tasks to technology vs. people
Revolutionizing The Call Center
At Annuity Health, we believe in staying at the forefront of technological innovation to revolutionize the call center industry. With our cutting-edge advancements, we are reshaping the patient experience landscape and setting new standards of excellence. Our commitment to providing exceptional service has driven us to implement groundbreaking enhancements that redefine the way call centers operate.
AI-Powered Virtual Agents
Say hello to the future of patient support with our advanced AI-powered virtual agents and chatbots. Our sophisticated virtual agents possess unparalleled capabilities in understanding natural language and context, ensuring efficient and accurate responses to routine inquiries. Experience personalized interactions like never before, as our virtual agents tailor their responses to meet each patient’s unique needs.
Speech and Emotion Analytics
We have harnessed the power of advanced speech analytics and emotion detection technology to elevate patient interactions to new heights. With real-time analysis of patient conversations, our supervisors can now assess agent performance with precision. Identifying patient pain points and gauging sentiment has never been more seamless, empowering us to provide a truly empathetic and attentive service.
Predictive Analytics
Anticipating patient needs before they even express them is our specialty. Leveraging the power of predictive analytics, we delve into historical data, patient preferences, and past interactions to proactively reach out with tailored offers and solutions. At Annuity Health, we don’t just meet patient expectations; we exceed them by anticipating their every requirement.
Omni-channel Integration
Seamlessly connecting with patients across various communication channels is our forte. With Annuity Health, patients will experience a consistent and fluid interaction, whether they choose social media, messaging apps, email, or video calls. Convenience and ease are at the heart of our omni-channel approach.
Advanced Call Routing
Our AI-driven call routing system is the epitome of efficiency. Say goodbye to long wait times and misplaced calls. Our advanced technology directs patients to the most appropriate agent, based on their historical interactions, preferences, and the complexity of their issue.
Enhanced Data Integration
Our seamless integration with Annuity One and other databases ensures that our agents have real-time access to relevant patient information. Personalized and efficient interactions are just a call away.
Sentiment-Aware Responses
We understand that empathy matters. Our AI-powered systems analyze patient sentiment during every call, providing our agents with guidelines to respond empathetically or escalate the issue appropriately. At Annuity Health, we connect with patients on a deeper level.
These advancements embody the future of call centers, transforming the way we interact with our patients and revolutionizing the entire industry. With Annuity Health, the future is now, and we’re committed to providing patients with a more efficient, personalized, and patient-centric call center experience like never before. Join us on this exciting journey, and experience the next generation of patient support with Annuity Health!
AI Automated Notes
Integrated technology within Annuity One that allows agents to focus on the conversation and respond to customers' needs. AI-automated notes save agent time - in and out of calls - and reveal patterns you can use to increase customer satisfaction and accelerate your business.
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More Calls Handled
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Standardized Notes
%
Reduction in After-Call Work
Call Analysis and Monitoring
Annuity One’s integrated technology analyzes complete conversations—across phone, email, text and chat - automating compliance, QA processes and measuring patient satisfaction in a fraction of the time with human-level accuracy.
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Improvement in QA Cost Efficiency
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Monitoring and Coverage
Reviews Completed Faster
Texting and Bot Automation
SMS and MMS
- Drive promises kept with two-way conversational messaging. Open a dialog to help your customers avoid missed payments.
- Rely on our personalized, customized templates to generate results. We work with you to create compliant text messages that resonate with your customers, ensure consistency and give agents control over the collection conversation.
- Improve operational efficiencies by enabling self-service payments, a frictionless way for your customers to pay from directly through the messaging channel.
Voice AI Technology
In English and Spanish
Inbound and Outbound Voice AI
Email and Chat Assistants
Enhance Customer Experience
Payment Automation
Payment plan negotiation, settlements, enable payments via SMS or on-call
