SERVICES

Flexible On-Demand Workforce

Workforce

Maximize Your Operational Efficiency

Annuity Health provides a Flexible On-Demand Fully-Managed Workforce Solution aimed at addressing staffing deficiencies in Revenue Cycle operations. Our solution is designed to seamlessly integrate skilled resources into your systems, ensuring adaptability, efficiency, and comprehensive support.

  • Reduce backlogs with our highly-trained specialists, deeply experienced in leading RCM platforms for rapid deployment
  • Our dedicated resources are affordable and scalable to complement your team
  • Team members can “float” between different areas to address fluctuating needs
  • Integrated performance managers to ensure excellence in delivery
  • Tailored reporting for precision performance tracking
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CHALLENGE: Reduce backlogs while optimizing resources.

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OBSTACLES: Time-consuming process of finding and training talent, and over-extended internal resources.

THE SOLUTION: Reduce backlogs by leveraging the expertise of our on-demand Revenue Cycle personnel and management resources.

Flexible Team Structure

Staff members are available on-demand and charged per Full-Time Equivalent (FTE), ensuring affordability and scalability.

Versatile Staffing

Resources can adapt and “float” between different areas within the Revenue Cycle to manage fluctuating demands effectively through rapid-deployment.

Project Management and Reporting

Dedicated project managers oversee resources and provide comprehensive reporting for transparency and efficiency.

Highly Skilled Team

Team members are highly trained and proficient, requiring minimal client-specific training for enhanced operational readiness.

Annuity integrates strategy, technology, and people to maximize net cash collections and maintain best-of-practice accounts receivable levels for aged insurance accounts.

Additional Support Areas:

  • Scheduling

  • Cash Posting

  • Credit Balances

  • Credentialing

  • And many others…

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Insurance Verification

  • Verify eligibility using RTE, payer websites, or direct calls to payers
  • Update patient demographics and insurance information
  • Work on insurance verification patient workqueues and registration and insurance verification edits
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Authorization

  • Determine authorization requirements
  • Initiate authorization requests and following up on clinical documentation
  • Manage authorization workqueues and escalating issues as needed
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Registration

  • Provide pre-registration edit processing services
  • Handle demographic edits in pre-registration systems
  • Manage insurance verification edits for scheduled appointments
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Billing

  • Ensure record accuracy and making necessary revisions
  • Process changes in the client system to support accurate billing processes
  • Communicate trends and issues to the central business office
  • Work on billing edits within the client system
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Cash Acceleration

  • Manage follow-up workqueues, especially for no-response and denials

  • Address rejected/denied accounts post-denial posting

  • Perform follow-up activities to appeal and collect on denied and unpaid claims

  • Document accounts using appropriate activity types for thorough record-keeping

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Customer Service Overflow

  • Conduct pre-collection follow-up for balances after insurance settlements with patients/guarantors
  • Provide customer service and managing overflow calls
  • Resolve patient balance issues effectively
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“Annuity is our ‘Swiss Army Knife vendor’ — consistently equipped with the tools and expertise to tackle any challenge. Their commitment to excellence has made them an indispensable partner in our revenue cycle optimization efforts.”

– Mamoon Nawabi, Executive Director, University of Chicago Physicians Group

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