SERVICES

Early-Out Self Pay & Customer Service

Early-out

Empowering Healthcare Providers with Excellence & Empathy

  • Achieve Patient Delight™ through Annuity One’s advanced communication tools and rigorous quality controls
  • Self-pay follow-up for patient balances
  • Efficient resolution of complex patient questions/issues
  • Patient balance resolution tools and strategies
  • Customizable call center outsourcing solution
  • Reduced hold times and abandonment rates
  • Overflow call assistance
  • Insurance discovery services
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CHALLENGE: Providers need to re-engage patients effectively to improve cash collections.

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OBSTACLES: Long hold times, call abandonment, limited payment options, and declining patient satisfaction.

THE SOLUTION: Leverage Annuity’s technology to provide flexible, convenient solutions that achieve Patient Delight™, while maximizing recoveries.

Annuity Health has successfully partnered with hospitals and healthcare providers, ensuring superior patient experiences while maximizing recoveries and account resolution. The perfect blend of technology and compassionate representatives reduce abandonment rates, shorten response times, and improve patient satisfaction.
Annuity integrates strategy, technology, and people to maximize net cash collections and maintain best-of-practice accounts receivable levels for aged insurance accounts.

Patient Delight™

Annuity’s commitment to exceptional service is reflected in our Patient Delight™ initiative.

Our patient-centric technology—powered by Annuity One—combines advanced communication tools with rigorous quality controls to ensure every interaction enhances patient satisfaction.

✔ Omni-Channel Integration

Provide a consistent, convenient patient experience across all platforms, from social media to mobile apps.

✔ Advanced Analytics

Speech and emotion analytics allow us to respond to patient needs in real-time, creating positive outcomes and lasting loyalty.

The Annuity Advantage

Unparalleled Culture and Expertise

With an onshore team that boasts a lower turnover rate than industry standards, our dedicated professionals bring a wealth of experience and commitment to every interaction.

Proprietary Monitoring Technology

Our advanced technology allows us to monitor all calls in real time, preventing issues before they escalate.

SOLUTIONS-ORIENTED RECOVERY

We focus on resolving accounts efficiently and compassionately, avoiding patient complaints through our respectful approach.

SEAMLESS METHODOLOGY

Leveraging our in-house Annuity One platform, we automate workqueues and drive next-best actions utilizing balance, demographic data, prior efforts and results to prioritize effectively.

The Annuity Way

Real-Time Monitoring

Daily insights on account placements and collections, coupled with live call stats, ensure that your team stays informed and responsive.

Dynamic Scoring and Analytics

Our proprietary scoring models maximize collectability and prioritize actions based on account balances and patient demographics.

Swift Implementation

Get up and running in 30 days or less, with minimal disruption to your operations.

Investing in Our Team

At Annuity, we believe in nurturing talent from within. Our rigorous training programs ensure that our staff is not only highly skilled but also deeply invested in their roles. By promoting from within, we maintain a motivated, experienced team that delivers consistent, high-quality service to our clients.

AI Automated Notes

Integrated technology within Annuity One that allows agents to focus on the conversation and respond to customers' needs. AI-automated notes save agent time - in and out of calls - and reveal patterns you can use to increase customer satisfaction and accelerate your business.

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More Calls Handled

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Standardized Notes

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Reduction in After-Call Work

Call Analysis and Monitoring

Annuity One’s integrated technology analyzes complete conversations—across phone, email, text and chat - automating compliance, QA processes and measuring patient satisfaction in a fraction of the time with human-level accuracy.

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Improvement in QA Cost Efficiency

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Monitoring and Coverage

Reviews Completed Faster

Texting and Bot Automation

SMS and MMS

  • Drive promises kept with two-way conversational messaging. Open a dialog to help your customers avoid missed payments.
  • Rely on our personalized, customized templates to generate results. We work with you to create compliant text messages that resonate with your customers, ensure consistency and give agents control over the collection conversation.
  • Improve operational efficiencies by enabling self-service payments, a frictionless way for your customers to pay from directly through the messaging channel.

Voice AI Technology

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In English and Spanish

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Inbound and Outbound Voice AI

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Email and Chat Assistants

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Enhance Customer Experience

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Payment Automation

Payment plan negotiation, settlements, enable payments via SMS or on-call
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“Annuity has been a valued partner to PhyNet and together we have advanced our Early-out performance to best of practice levels. Their unique use of state-of-the-art technology while understanding many patients still desire to speak with readily available compassionate representatives is why we continue to trust them as our customer service partner.”

– Chad Peters, Chief Revenue Officer, PhyNet

Success

Case Study

University of Chicago Physicians Group

Through technology and people, Annuity successfully reduced call abandonment, demonstrating our ability to deliver tangible results.

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Reduction

to Call Abandonment Rate