SERVICES
Early-Out Self Pay & Customer ServiceEarly-out
Empowering Healthcare Providers with Excellence & Empathy
- Achieve Patient Delight™ through Annuity One’s advanced communication tools and rigorous quality controls
- Self-pay follow-up for patient balances
- Efficient resolution of complex patient questions/issues
- Patient balance resolution tools and strategies
- Customizable call center outsourcing solution
- Reduced hold times and abandonment rates
- Overflow call assistance
- Insurance discovery services
CHALLENGE: Providers need to re-engage patients effectively to improve cash collections.
OBSTACLES: Long hold times, call abandonment, limited payment options, and declining patient satisfaction.
THE SOLUTION: Leverage Annuity’s technology to provide flexible, convenient solutions that achieve Patient Delight™, while maximizing recoveries.

Patient Delight™
Annuity’s commitment to exceptional service is reflected in our Patient Delight™ initiative.
Our patient-centric technology—powered by Annuity One—combines advanced communication tools with rigorous quality controls to ensure every interaction enhances patient satisfaction.
✔ Omni-Channel Integration
Provide a consistent, convenient patient experience across all platforms, from social media to mobile apps.
✔ Advanced Analytics
Speech and emotion analytics allow us to respond to patient needs in real-time, creating positive outcomes and lasting loyalty.


The Annuity Advantage
✔ Unparalleled Culture and Expertise
With an onshore team that boasts a lower turnover rate than industry standards, our dedicated professionals bring a wealth of experience and commitment to every interaction.
✔ Proprietary Monitoring Technology
Our advanced technology allows us to monitor all calls in real time, preventing issues before they escalate.
✔ SOLUTIONS-ORIENTED RECOVERY
We focus on resolving accounts efficiently and compassionately, avoiding patient complaints through our respectful approach.
✔ SEAMLESS METHODOLOGY
Leveraging our in-house Annuity One platform, we automate workqueues and drive next-best actions utilizing balance, demographic data, prior efforts and results to prioritize effectively.
The Annuity Way
✔ Real-Time Monitoring
Daily insights on account placements and collections, coupled with live call stats, ensure that your team stays informed and responsive.
✔ Dynamic Scoring and Analytics
Our proprietary scoring models maximize collectability and prioritize actions based on account balances and patient demographics.
✔ Swift Implementation
Get up and running in 30 days or less, with minimal disruption to your operations.
✔ Investing in Our Team
At Annuity, we believe in nurturing talent from within. Our rigorous training programs ensure that our staff is not only highly skilled but also deeply invested in their roles. By promoting from within, we maintain a motivated, experienced team that delivers consistent, high-quality service to our clients.
AI Automated Notes
%
More Calls Handled
%
Standardized Notes
%
Reduction in After-Call Work
Call Analysis and Monitoring
%
Improvement in QA Cost Efficiency
%
Monitoring and Coverage
Reviews Completed Faster
Texting and Bot Automation
SMS and MMS
- Drive promises kept with two-way conversational messaging. Open a dialog to help your customers avoid missed payments.
- Rely on our personalized, customized templates to generate results. We work with you to create compliant text messages that resonate with your customers, ensure consistency and give agents control over the collection conversation.
- Improve operational efficiencies by enabling self-service payments, a frictionless way for your customers to pay from directly through the messaging channel.
Voice AI Technology
In English and Spanish
Inbound and Outbound Voice AI
Email and Chat Assistants
Enhance Customer Experience
Payment Automation

Success
Case Study
University of Chicago Physicians Group
Through technology and people, Annuity successfully reduced call abandonment, demonstrating our ability to deliver tangible results.

%
Reduction
to Call Abandonment Rate