SERVICES

Bad Debt Recovery Services

Bad Debt

The Annuity Advantage

At Annuity Health, we understand that managing healthcare debt requires more than persistence—it demands empathy and adaptability. We listen actively to patients to understand their circumstances, guiding them towards manageable resolutions while aiming for complete debt recovery.

  • Our Patient Delight™ approach enhances the customer experience
  • Insights are used to help resolve balances, regardless of age
  • Endeavor to achieve balance resolution for maximized returns
  • Electronic communications and self-service payment tools
  • Compliance-focused approach

Rigorous Training

Our collectors undergo an intensive training program with strict graduation criteria, ensuring expertise in empathetic engagement.

Solutions-Oriented Recovery

We focus on resolving accounts efficiently and compassionately, avoiding patient complaints through our respectful approach.

Multi-Channel Engagement

Leveraging Email, Text, AI, and Voice-to-Text technologies, we ensure seamless communication tailored to each patient’s preferences.

Dynamic Scoring and Analytics

We use advanced analytics to maximize recovery rates while minimizing collection costs.

Swift Implementation

Fully operational within 30 days, ensuring minimal disruption.

Regulatory Compliance

Strict adherence to the Fair Debt Collection Practices Act (FDCPA), the Telephone Consumer Protection Act (TCPA) and Consumer Financial Protection Bureau (CFPB) guidelines.

Annuity integrates strategy, technology, and people to maximize net cash collections and maintain best-of-practice accounts receivable levels for aged insurance accounts.

Experienced Staff

Fully onshore. Fully experienced.

Our seasoned onshore team, with executives boasting 20+ years and representatives averaging 5+ years in debt recovery, ensures professional and effective resolutions.

Patient Delight™ with Annuity One

Annuity’s Patient Delight™ experience is the backbone of our Revenue cycle solutions suite offering customer service excellence.

Advanced patient convenience technology, through our proprietary technology: Annuity One, combines quality controls with innovative solutions, and a range of patient convenient tools to enhance the customer experience and maximize returns to achieve Patient Delight™.

Patient-Centric Technology

Annuity One powers our suite of patient convenience tools, enhancing interactions via our patient portal and mobile app, which include payment options and account management.

Advanced Communication Tools

AI-enhanced Voice-to-Text for documentation, coupled with comprehensive call quality monitoring using speech analytics.

Engagement Tools

Provision of clear, patient-friendly billing statements, easy auto-pay setup, and regular satisfaction surveys to continually improve service delivery.

Speech and Emotion Analytics

Utilizing cutting-edge technology to analyze and respond to patient emotions and speech patterns in real time, elevating every interaction for quality assurance.

Omni-channel Integration

A fluid patient experience across all communication platforms, from social media to video calls, ensuring convenience and consistency.

AI Automated Notes

Integrated technology within Annuity One that allows agents to focus on the conversation and respond to customers' needs. AI-automated notes save agent time - in and out of calls - and reveal patterns you can use to increase customer satisfaction and accelerate your business.

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More Calls Handled

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Standardized Notes

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Reduction in After-Call Work

Call Analysis and Monitoring

Annuity One’s integrated technology analyzes complete conversations—across phone, email, text and chat - automating compliance, QA processes and measuring patient satisfaction in a fraction of the time with human-level accuracy.

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Improvement in QA Cost Efficiency

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Monitoring and Coverage

Reviews Completed Faster

Texting and Bot Automation

SMS and MMS

  • Drive promises kept with two-way conversational messaging. Open a dialog to help your customers avoid missed payments.
  • Rely on our personalized, customized templates to generate results. We work with you to create compliant text messages that resonate with your customers, ensure consistency and give agents control over the collection conversation.
  • Improve operational efficiencies by enabling self-service payments, a frictionless way for your customers to pay from directly through the messaging channel.

Voice AI Technology

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In English and Spanish

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Inbound and Outbound Voice AI

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Email and Chat Assistants

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Enhance Customer Experience

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Payment Automation

Payment plan negotiation, settlements, enable payments via SMS or on-call