In this interview, Chris Spady, Division Vice President of Revenue Cycle for CommonSpirit, shares his insights on effective organizational turnarounds in the healthcare RCM sector. Chris recounts his experience at Erlanger Health System, where he led a successful turnaround by focusing on staffing, reducing backlogs, and addressing self-pay issues. He emphasizes the importance of adhering to basic principles, such as timely billing and follow-up, while also discussing the role of new technologies like AI. Chris also highlights the significance of trust in vendor relationships and offers guidance for health system leaders facing similar challenges. This episode provides valuable lessons on managing revenue cycles and fostering a culture of efficiency and accountability.
