Annuity Health’s Bad Debt Recovery services are entrusted to one of our founding companies, AMCOL Systems or Arcadia Recovery Bureau. We've segregated these services to ensure strict compliance with the Fair Debt Collection Practices Act (FDCPA) and the Telephone Consumer Protection Act (TCPA) requirements as well as individual state mandates, demonstrating our unwavering commitment to ethical and responsible debt recovery practices.


A few advantages of partnering with us for Bad Debt Recovery:
  • Intense collector training course with stringent graduation requirements
  • Solutions-oriented collection approach with a focus on account resolution without patient complaints
  • Multiple channels of communication and engagement– Email, Texting, AI
  • Voice-to-text recognition to systematically evaluate 100% of our telephone communication to maximize customer service
  • Dynamic scoring maximizing collection results while minimizing the overall cost to collect